Frequently asked questions.

Frequently asked questions.

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How we do it

Our mobile technician begins by meticulously loading the required equipment into their pristine van. They will then give you a courtesy call 15 minutes prior to your appointment, informing you of their imminent arrival and agreeing on a secure spot for you to leave your car keys.

Before the technician arrives, ensure your car is parked in a safe and accessible location, and place your keys as per the agreed arrangement.

Upon arrival, the technician will don a fresh pair of disposable gloves and retrieve your keys from the designated spot. They will then thoroughly ventilate your vehicle and enhance protection by installing disposable seat covers and steering wheel wraps. Subsequently, they will proceed with the battery replacement task.

Once the job is done, the technician will responsibly dispose of your old battery for recycling and remove all disposable protective materials from your car. They will also update the job status using our online app, eliminating the need for any paper documentation exchange.

Following this, the technician will return your keys to the agreed-upon location for your retrieval. They will either knock on your door, call, or text you to notify you of the completion of the work. If you wish to inspect the work done, they will patiently wait in their van at a safe distance until you are satisfied.

Finally, after ensuring your car is fixed and you are content, the technician will proceed to assist another customer. At the end of their shift, they will meticulously clean their van and dispose of any waste in a safe, legal, and environmentally-friendly manner, prioritizing the safety of both customers and colleagues.